<h2><strong>A Sea Change to Paradise</strong></h2><p><strong>Welcome to Paradise Private Collection – Luxury Holiday Homes in the Whitsundays</strong></p><p><strong>After making the sea change from Swan Hill, Victoria, to the breathtaking Whitsundays in 2022, our family—Ross and Lea Andrews and our children—have poured our heart into curating exceptional guest experiences. Building on the success of managing The Boathouse Apartments, </strong><em>Paradise Private Collection</em> is a natural extension of our passion for hospitality, offering handpicked holiday homes for those seeking privacy, style, and luxury.</p><h2><strong>Our Flagship Home: Cala 14</strong></h2><p>Tucked within the exclusive Cove community at Port of Airlie, <strong>Cala 14</strong> is the first of many standout homes in our collection. This architecturally designed waterfront residence features three ensuite bedrooms, a private pool, expansive balconies, and panoramic marina views. It’s a space to reconnect, unwind, and enjoy the best of the Whitsundays in comfort and style.</p><h2><strong>What Sets Us Apart</strong></h2><p>We believe great holidays are made in beautiful homes, supported by thoughtful service. That’s why each property in the Paradise Private Collection offers:</p><ul><li>Local, family-operated management with genuine care</li><li>Luxurious amenities and high-end finishes</li><li>Personalised guest support before and during your stay</li><li>A deep connection to place, community, and sustainability</li></ul><h2><strong>Our Commitment to Sustainability</strong></h2><p>Caring for the Whitsundays means more than just admiring the view. We're proud to be Eco-Certified operators, actively reducing waste, supporting reef-safe practices, and working with local programs like the Whitsundays Healthy Heart Project and EcoBiz. Our properties are equipped with modern systems that minimise energy use, and we continue to make conscious improvements with each new home we welcome into the collection.</p><h2><strong>Meet Your Hosts</strong></h2><p>We’re not a faceless booking site—we’re a local family who live and work in the community we love. Whether you're booking a romantic retreat, a family celebration, or a week of remote working by the sea, we’ll ensure your time in paradise is nothing short of exceptional.</p>

<h2><strong>Property Management with Purpose</strong></h2><h3>Award-Winning Hosts. Passionate Service. Proven Experience.</h3><p>At Paradise Private Collection, we bring a deep sense of care and professionalism to everything we do. As the team behind the highly-rated Boathouse Apartments in Airlie Beach, we’ve earned a reputation for delivering exceptional guest experiences—every time.</p><p>Since taking over management in 2022, we’ve transformed guest stays through hands-on dedication, strategic improvements, and genuine hospitality. Our work has been recognised with accolades including:</p><ul><li>🏆 <strong>Australian Enterprise Awards 2025 – Winner</strong></li><li>🌿 <strong>Sustainable Tourism Certification</strong></li><li>♿ <strong>QTIC Accredited Accessible Accommodation</strong></li><li>🌱 <strong>Eco-Certified through Ecotourism Australia</strong></li></ul><p>We are active members of the <strong>Australian Tourism Export Council (ATEC)</strong>, <strong>Queensland Tourism Industry Council (QTIC)</strong> and <strong>ARAMA</strong>, and we continue to invest in training, technology, and sustainability to lead by example in our region.</p><p>Every guest, whether staying in an apartment or one of our exclusive homes like Cala 14, is welcomed with warmth, respect, and a commitment to excellence. From handwritten notes to flexible check-ins, we make sure no detail is overlooked.</p><p>We’re not just managers—we’re your hosts, your helping hands, and your local experts. Our goal is to ensure every stay feels effortless, personal, and unforgettable.</p><h2><strong>Experience the difference of passionate property management, where people come first and paradise feels like home.</strong></h2>

Paradise Private Collection

<p><em>Effective as of May 2025</em></p><p>At Paradise Private Collection, we are committed to protecting your privacy and ensuring that your personal information is handled securely, respectfully, and in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).</p><h3>1. <strong>What Information We Collect</strong></h3><p>We may collect personal information when you:</p><ul><li>Make a reservation or enquiry</li><li>Subscribe to our mailing list</li><li>Interact with our website or social media</li><li>Contact us directly via phone or email</li></ul><p>This information may include:</p><ul><li>Full name</li><li>Email address and phone number</li><li>Postal or billing address</li><li>Credit card or payment details (processed securely via our payment provider)</li><li>Guest preferences and booking history</li><li>IP address or browser data when using our website</li></ul><h3>2. <strong>How We Use Your Information</strong></h3><p>We use your information to:</p><ul><li>Process and manage your reservation</li><li>Communicate with you before, during, and after your stay</li><li>Respond to enquiries and requests</li><li>Improve our services and guest experience</li><li>Send promotional offers, updates, or newsletters (only if you opt in)</li></ul><p>We will never sell, rent, or share your personal information with third parties for marketing purposes.</p><h3>3. <strong>Storage and Security</strong></h3><p>We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. All payment data is securely handled by our trusted third-party providers, and any personal data stored is protected with up-to-date security protocols.</p><h3>4. <strong>Third-Party Services</strong></h3><p>We use third-party systems such as:</p><ul><li>Resly (Property Management System)</li><li>Xero (Accounting Software)</li><li>Email marketing tools (for opted-in communications only)</li></ul><p>These providers have their own privacy policies, which comply with applicable data protection laws.</p><h3>5. <strong>Your Rights</strong></h3><p>You have the right to:</p><ul><li>Access and review the personal data we hold about you</li><li>Request corrections to inaccurate or outdated information</li><li>Withdraw consent for promotional communications at any time</li></ul><p>To request a data update or deletion, please contact us at <strong>info@ppc.com.au</strong>.</p><h3>6. <strong>Cookies &amp; Website Analytics</strong></h3><p>Our website may use cookies and similar tools to enhance your browsing experience and track usage statistics. You can adjust your browser settings to manage or disable cookies at any time.</p><h3>7. <strong>Policy Updates</strong></h3><p>This policy may be updated periodically to reflect changes in regulations or business practices. The latest version will always be available on our website.</p><h3>8. <strong>Contact Us</strong></h3><p>If you have any questions about this Privacy Policy or how we manage your personal information, please get in touch:</p><p><strong>Paradise Private Collection</strong></p><p>Email: info@paradiseprivatecollection.com.au</p><p>Phone: 0493 975 184</p>

<h3>1. <strong>Booking &amp; Payment</strong></h3><ul><li>A deposit may be required to confirm your booking, with the full balance due 30 days prior to arrival as specified in your confirmation.</li><li>Bookings are not confirmed until payment is received.</li><li>We accept major credit cards via our secure online payment system.</li><li>Direct bookings may include special offers; please ensure you mention any applicable promotion at the time of booking.</li></ul><h3>2. <strong>Check-In / Check-Out</strong></h3><ul><li><strong>Check-in time:</strong> From 2:00 PM</li><li><strong>Check-out time:</strong> By 10:00 AM</li><li>Early check-in or late check-out requests are subject to availability and may incur additional charges.</li></ul><h3>3. <strong>Cancellation &amp; Refund Policy</strong></h3><ul><li>Cancellations made outside 30 days of arrival may be eligible for a full or partial refund (depending on the rate type).</li><li>Cancellations within 30 days of arrival are non-refundable.</li><li>No-shows or early departures are non-refundable.</li><li>We recommend all guests take out travel insurance to cover unforeseen circumstances and weather events.</li></ul><h3>4. <strong>Guest Responsibilities</strong></h3><ul><li>Guests are expected to treat the property with care and respect.</li><li>The number of guests must not exceed the number stated on the booking.</li><li>Parties, events, or loud disturbances are strictly prohibited.</li><li>Guests will be held responsible for any loss or damage caused during their stay.</li></ul><h3>5. <strong>Property Condition</strong></h3><ul><li>All properties are professionally cleaned and inspected prior to your arrival.</li><li>Please notify us immediately of any issues so we can address them promptly.</li><li>Additional cleaning charges may apply if the property is left excessively untidy. No smoking/vaping is allowed on site, extra cleaning fees will be applicable.</li></ul><h3>6. <strong>Children &amp; Safety</strong></h3><ul><li>Children are welcome at our properties; however, supervision is the responsibility of the guest.</li><li>Some properties may have unfenced pools or balconies—please take care.</li></ul><h3>7. <strong>Pets</strong></h3><ul><li>Pets are not permitted unless by prior written arrangement and only at pet-friendly properties.</li></ul><h3>8. <strong>Liability Disclaimer</strong></h3><ul><li>While every effort is made to ensure guest safety, PPC is not liable for any personal injury, loss, or damage during your stay.</li><li>Guests agree to use the property and its facilities at their own risk.</li></ul><h3>9. <strong>Privacy</strong></h3><ul><li>All personal information is handled in accordance with our Privacy Policy.</li></ul><h3>10. <strong>Right to Refuse or Cancel</strong></h3><ul><li>PPC reserves the right to refuse or cancel bookings at its discretion if guest behaviour is deemed unacceptable or if terms are breached. No refunds will be given.</li></ul><p>For any questions, please contact us at:</p><p><strong>Email:</strong> info@ppc.com.au</p><p><strong>Phone:</strong> 0493 975 184</p>

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