Effective as of May 2025

At Paradise Private Collection, we are committed to protecting your privacy and ensuring that your personal information is handled securely, respectfully, and in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information when you:

• Make a reservation or enquiry
• Subscribe to our mailing list
• Interact with our website or social media
• Contact us directly via phone or email

This information may include:

• Full name
• Email address and phone number
• Postal or billing address
• Credit card or payment details (processed securely via our payment provider)
• Guest preferences and booking history
• IP address or browser data when using our website

2. How We Use Your Information

We use your information to:

• Process and manage your reservation
• Communicate with you before, during, and after your stay
• Respond to enquiries and requests
• Improve our services and guest experience
• Send promotional offers, updates, or newsletters (only if you opt in)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. All payment data is securely handled by our trusted third-party providers, and any personal data stored is protected with up-to-date security protocols.

4. Third-Party Services

We use third-party systems such as:

• Resly (Property Management System)
• Xero (Accounting Software)
• Email marketing tools (for opted-in communications only)

These providers have their own privacy policies, which comply with applicable data protection laws.

5. Your Rights

You have the right to:

• Access and review the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for promotional communications at any time

To request a data update or deletion, please contact us at info@ppc.com.au.

6. Cookies & Website Analytics

Our website may use cookies and similar tools to enhance your browsing experience and track usage statistics. You can adjust your browser settings to manage or disable cookies at any time.

7. Policy Updates

This policy may be updated periodically to reflect changes in regulations or business practices. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please get in touch:

Paradise Private Collection

Email: info@paradiseprivatecollection.com.au

Phone: 0493 975 184